Returns

What is Our Returns and Refund Policy?

We are Cool with Returns.

If you don’t like something or aren’t happy then please send it back to us. These things happen and we will try and do all we can to sort any issue for you. It’s what we do.

We are happy to exchange or refund your purchase within 28 days of delivery.

If you are returning the goods because they are damaged or faulty, we will reimburse you the cost of returning them. For any other reason you will need to pay to return the goods. We recommend you use a trackable post service in case it goes missing.

Before sending any goods back, please contact us to see if it’s a problem we can help you fix as there could be a simple solution. If you live locally to us, pop in and we’ll be glad to help.

Returning

Please send the goods back to the address below with the following:

A copy of your invoice or order number with contact information.
A note explaining the reason for the return and the action you would like us to take.

90 Day Risk Free Returns

We've had a moment of inspiration. It's rare, but when it strikes, it's with the best ideas. Imagine this: what if you could experience our new range of billet products first-hand for 90 days? That's right – you get to put them to the test and see their performance for yourself. And if, at any point during those 90 days, you're not satisfied, simply send them back to us for a full refund.

No ifs, no buts, no maybes.

Here's the thing: we're confident in the quality of our products. They're crafted right here in the UK, designed and manufactured with pride at HEL HQ in Exeter, Devon. And because we're so confident, we're willing to back it up. Our products have been put to the test in British Superbikes and at the IOM TT, delivering outstanding performance. But, if you don't achieve the same results, you get your money back.

We understand it's a leap of faith to choose a company with 25 years' experience in brake lines but relatively new to producing billet parts. So here's our promise: if you put your faith in us, we'll put our faith in you. Try any of our billet products* for 90 days – fit them, use them and enjoy them. And if you're not completely satisfied, return them for a full refund.

Does it sound too good to be true? We get it. But when riders like you give our products a chance, they become fans. We know it's a tough decision with so many established names out there. But if you choose HEL, we won't disappoint.

So… What's Stopping You?

* Included Billet Products

The offer of 90-day risk-free returns is subject to change and may be withdrawn at any time.

Statutory Rights

Our returns policies do not affect your statutory consumer rights.